Jetware provides support for users of open source software and Jetware products deployed both on-premises or in cloud environments, such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, etc.
Our support team is accessible 24x7x365 online or by phone to help quickly find solutions to your problems. The support engineers are tightly working with the development team, which allows us to offer also hot bug fixes.
We provide different subscription plans to fit your needs. You can choose from basic support for testing or development to advanced 24x7x365 support for production systems.
| Basic/Startup* | Business | Advanced | |
|---|---|---|---|
| Severety levels / Response time and availability | |||
|
|
< 48 hours business hours |
< 48 hours business hours |
< 24 hours business hours |
|
|
< 12 hours business hours |
< 8 hours business hours |
< 4 hours business hours |
|
|
< 8 hours business hours |
< 4 hours 24 x 7 |
< 2 hours 24 x 7 |
|
|
Please consider our Managed Services | ||
| Customer contacts | 1 | 5 | Unlimited |
| Support cases, per month | 10 | Unlimited | Unlimited |
| Contact methods | Web, email | Web, email, phone | Web, email, phone |
| Pricing per server |
$30 / month Order now $10 / month for startups* Order now |
$90 / month Order now |
$290 / month Order now |
Support is only available in English or Italian.
Support is offered for the Software provided by Jetware and listed in the http://jetware.io/appliances/jetware listing
Cases cover installation, configuration, operation, integration and updates of the Software.
Customer agrees to provide Jetware with the reasonable detail of the nature of and circumstances surrounding the problem. Customer agrees to provide Jetware with reasonable access to Customer’s environment as necessary to enable Jetware to provide Support.
Jetware has no obligation to provide any Support to Customer: (i) for any software, hardware or other element of the Customer environment not provided by Jetware, (ii) if Customer or a third party has altered or modified any portion of the Software, (iii) if Customer has not used the Software in accordance with documentation or instructions provided by Jetware, including failure to follow implementation procedures, or (iv) if Customer has failed to replace earlier versions of the Software with Updates made available to Customer.
Online form: http://jetware.io/contacts/submit/support
Phone number: +1 669 2358774 (United States), +39 06 94801737 (Italy)
